Maximise device utilisation and protect your investment with a standard or custom maintenance contract that offers onsite or standby coverage, telephone support and flexible payment terms. Plans are available for individual printers or total site management. When problems cannot be resolved remotely, our engineers respond based on your level of coverage:
Save time with experienced, knowledgeable experts
Count on our highly trained engineers to get you up and running quickly, whether they are providing repairs or scheduled printer maintenance services. Save even more time with RICOH @Remote, which automates service calls, meter readings and more.
Remote support that you can count on at all times
Ricoh’s remote support team are on hand to help you with a variety of issues and provide guidance if you’re unsure how to do something. They can view and operate the panel of your MFP remotely to identify the problem and help you solve it.
Cutting-edge maintenance using big data
Our field engineers use dedicated smart devices to check information on usage and parts for each customer. Our team of field engineers draw on extensive experience and analyze the big data we have gathered to provide you with a higher quality of support than ever before.
Remote management of your devices online
Remote diagnostics are used to carry out the inspections your devices need, when they need them, preventing issues from occurring. Ricoh’s support center is automatically notified in the event of a malfunction and acts quickly to resolve the issue.